Do you offer a guarantee on your merchandise?
Your satisfaction is important to us. We offer a 30-day money back guarantee from the date of purchase. If your dissatisfied for any reason, just contact us via phone 1-866-891-9229 or Sales@DimplesShop.com. We'll make it right or refund the cost of your item(s). Shipping costs are non-refundable and you must pay for the return shipping to us.
What if I get the product and don't like it?
We're so sure you'll love your purchase from Dimples, we back it up with our 30-day money back guarantee. If you just aren't happy with the item you received, return it for a full refund. Shipping costs are non-refundable, and the customer must pay for the return shipping to us.
What do I have to do in order to return the product to you?
Call us at 1-866-891-9229 or send an e-mail to Sales@DimplesShop.com and inform us of your planned return and we will advise you as of where to send the package.
How long will it take for me to get a refund?
Refunds are generally processed within 30 days but may take as long as 1-2 billing cycles to appear on your credit card statement. Paypal refunds will be processed as soon as the returned merchandise is received.
Will you let me know when you get my return and refund my credit card?
We will keep you advised of the process every step of the way. You'll be notified when your returned item is received. We'll let you know when we have processed your refund as well. Keep in mind that it takes 1-2 billing cycles for a refund to appear on the credit card statement in many cases.